Women in Payments - AUSTRALIA 2026

Event Details

Be inspired by women making waves in the Australia payments industry and beyond. Join us at the 2026 Symposium! Our theme for this year is “Modernize, Mobilize & Motivate”

Our keynotes, panels, and break-out sessions will help strengthen your skills while keeping you on top of industry trends. Hear from women leaders on a variety of subjects including current payments issues and initiatives, fintech, and leadership. You’ll also have the opportunity to network with women at all levels and with diverse backgrounds in payment and fintech. This is a must-attend event for any woman who’s serious about accelerating her career in the payments industry.

The Women in Payments symposium is a unique event that provides perspectives from key women leaders in payments, supports diversity and gender parity, and includes topics impacting all aspects of the payments ecosystem. The format includes keynote addresses, executive panel discussions, career development breakout sessions and networking breaks. This forum is an unparalleled opportunity that is empowering, current and immediately relevant to any woman pursuing a career in payments.

Date:
December 2 - 1:15pm - 9pm - Symposium & Awards Dinner

December 3 - 8:50am - 6:45pm - Symposium & Closing Cocktail
Venue: Sofitel Sydney Wentworth, 61-101 Phillip Street, 2000, Sydney, Australia

A limited number of rooms have been reserved at Sofitel Sydney Wentworth for attendees of the Women in Payments Australia Symposium at a special corporate rate of AUD 365.00 per night (before taxes).

Guests may reserve their room using the booking link below:
Book your group rate HERE

We recommend making your reservation early as availability is limited. The special rate is available until November 7, 2026, or until the room block is fully booked.

 

Register

Women in Payments - AUSTRALIA 2026

All Dates
All Dates
December 2, 2026
December 3, 2026
All Rooms
Brisbane (level 3)
Edwin Flack 1&2 (Level 5)
Adelaide (level 4)
Level 3 Foyer
Wentworth Ballroom (level 3)
December 2, 2026

3:40 PM

- Room(s): Wentworth Ballroom (level 3)
  • Executive Panel: Leading Transformation
    3:40 PM - 4:10 PM
    Room: Wentworth Ballroom (level 3)
    Transformation looks different depending on an organization's starting point. Large financial institutions are modernizing legacy infrastructure while managing scale and regulation. Fintechs are building new models at speed, while merchants are adopting technology to improve customer experience and business performance. This executive panel brings together leaders from each perspective to discuss the realities of delivering change, from prioritizing investments and managing competing risks to gaining organizational buy-in and sustaining momentum. Panelists will share candid lessons on what worked, what surprised them, and the leadership decisions required to turn ambitious transformation strategies into measurable outcomes.
    Carolyn Breeze
    Carolyn Breeze
    CEO
    Scalare Partners
    Amy Gryder
    Amy Gryder
    Head of Sales, North America
    Inlogik

4:20 PM

- Room(s): Brisbane (level 3), Edwin Flack 1&2 (Level 5), Adelaide (level 4)
  • Who's in Charge When AI Acts?
    4:20 PM - 5:00 PM
    Room: Brisbane (level 3)
    As AI agents increasingly act on behalf of consumers and businesses, agentic commerce will depend on clear rules for what those agents can do and how their actions are governed. How should authority be delegated, monitored and revoked? How do businesses verify agent identity, establish permissions and maintain meaningful human oversight? This session explores the governance and controls needed to enable agentic commerce safely, including identity, privacy, authorization, security, and auditability. Hear perspectives from across the ecosystem on how organizations can establish effective guardrails without limiting innovation, and what Australia should consider as autonomous commerce moves closer to mainstream adoption.
    Camilla Bullock
    Camilla Bullock
    CEO
    Emerging Payments Association Asia
    Catherine Chan
    Catherine Chan
    Gavin Healy
    Gavin Healy
    Director of Enterprise Integrations
    PayPal
  • Leading Under Pressure
    4:20 PM - 5:00 PM
    Room: Edwin Flack 1&2 (Level 5)
    Leadership often rewards urgency, endurance, and constant availability, but sustainable performance requires the ability to manage pressure without sacrificing judgement, relationships, or wellbeing. This interactive workshop explores practical ways to strengthen self-awareness, regulate responses under pressure, and maintain clarity through periods of change. Participants will examine how everyday leadership behaviours can build trust and psychological safety, while developing tools to approach decisions, challenges, and competing priorities with greater intention. Through guided reflection and practical exercises, attendees will identify strategies to manage stress, strengthen personal resilience, and create environments where both leaders and teams can perform sustainably.
    Roni Millard
    Roni Millard
    Speaker, Life Coach, Mentor, Founder
    The Wellbeing Edge
    Stacey Wilkinson
    Stacey Wilkinson
    Founder
    Anahata Alchemy
  • Connecting Identity, Data & Payments
    4:20 PM - 5:00 PM
    Room: Adelaide (level 4)
    Digital identity, open banking, and payments are increasingly interconnected foundations of Australia's digital economy, but realizing their full potential requires them to work together. This session explores how the Consumer Data Right and digital identity can evolve as trusted infrastructure that supports secure, seamless financial experiences. From interoperability and security to sovereignty and regulatory development, hear what it will take to better connect identity, data, and payments across the ecosystem. The discussion will also consider Australia's approach alongside global models, where opportunities exist to accelerate progress, and what greater connectivity could unlock for consumers, businesses, and the economy.
    Lynne Cardwell
    Lynne Cardwell
    Executive Director, Banking & Financial Services
    NSW Treasury
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    Alisha Malhotra
    Executive Manager, Open Data & Identity
    Commonwealth Bank of Australia

6:20 PM

- Room(s): Wentworth Ballroom (level 3)
  • Opening Remarks
    6:20 PM - 6:25 PM
    Room: Wentworth Ballroom (level 3)
    Kristy Duncan
    Kristy Duncan
    Founder & CEO
    Women in Payments

2:50 PM

- Room(s): Edwin Flack 1&2 (Level 5), Adelaide (level 4), Brisbane (level 3)
  • VISA SPONSORED SESSION
    2:50 PM - 3:30 PM
    Room: Edwin Flack 1&2 (Level 5)
  • Beyond the Surcharge: Rethinking How We Pay
    2:50 PM - 3:30 PM
    Room: Adelaide (level 4)
    As Australia's payments landscape evolves, businesses are rethinking how customers pay and what the next generation of payment experiences should look like. This fireside chat explores how changing regulation, customer expectations and the shift toward real-time and account-to-account payments are influencing payment strategy. Hear perspectives from across the ecosystem on what is driving change, where new payment options can deliver greater value and efficiency, and how businesses and payment providers are adapting their strategies as Australia's payment mix continues to evolve.
    Anna Fowler
    Anna Fowler
    Head of Customer Success
    Azupay
    Adam Kelly
    Adam Kelly
    General Manager, Australia
    Scoot
    Tara Tubman
    Tara Tubman
    Head of Sales Enablement & Partnerships, Merchant Services
    NAB
  • Trust at the Speed of Payments
    2:50 PM - 3:30 PM
    Room: Brisbane (level 3)
    As payments become instant, embedded, and increasingly borderless, managing financial crime risk is becoming more complex. How can organizations strengthen fraud and AML controls without creating friction that slows innovation or compromises the customer experience? This session explores how payments leaders are modernizing financial crime risk management to enable growth while building trust into products from the start. Hear practical approaches to navigating evolving fraud, AML, and regulatory challenges, and discover how organizations are embedding risk considerations into product design, onboarding, and strategic decision-making to build resilient, future-ready payment experiences.
    Jodie Ann Arthur
    Jodie Ann Arthur
    General Manager, Financial Crime
    Westpac
    Annelies Homersham
    Annelies Homersham
    Principal, Risk Consulting
    Grant Thornton Australia
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    Ross Irvine
    Solution Consultant
    Feedzai
    Caroline Marshall
    Caroline Marshall
    Partner
    Corrs Chambers Westgarth

1:25 PM

- Room(s): Wentworth Ballroom (level 3)
  • Opening Remarks
    1:25 PM - 1:40 PM
    Room: Wentworth Ballroom (level 3)
    Kristy Duncan
    Kristy Duncan
    Founder & CEO
    Women in Payments
    Julia Streets
    Julia Streets
    MBE Entrepreneur, Advisor, Coach, MC Founder & Chair, Streets Consulting Founder, Productive Avenues

7:45 PM

- Room(s): Wentworth Ballroom (level 3)
  • Awards Presentation
    7:45 PM - 9:00 PM
    Room: Wentworth Ballroom (level 3)
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    Julia Bell
    General Manager - Operations and Customer Support
    Australian Payments Plus (AP+)
    Regi McCulloch
    Regi McCulloch
    Head of Brand & Marketing
    Australian Payments Plus (AP+)

5:00 PM

- Room(s): Level 3 Foyer
  • Awards Reception
    5:00 PM - 6:15 PM
    Room: Level 3 Foyer

6:25 PM

- Room(s): Wentworth Ballroom (level 3)
  • Awards Dinner
    6:25 PM - 7:30 PM
    Room: Wentworth Ballroom (level 3)

6:15 PM

- Room(s): Wentworth Ballroom (level 3)
  • Welcome Remarks
    6:15 PM - 6:20 PM
    Room: Wentworth Ballroom (level 3)
    Julia Streets
    Julia Streets
    MBE Entrepreneur, Advisor, Coach, MC Founder & Chair, Streets Consulting Founder, Productive Avenues

7:30 PM

- Room(s): Wentworth Ballroom (level 3)
  • Awards Keynote
    7:30 PM - 7:45 PM
    Room: Wentworth Ballroom (level 3)
    Lynn Kraus AM
    Lynn Kraus AM
    Chief Executive Officer
    Australian Payments Plus (AP+)

1:15 PM

- Room(s): Wentworth Ballroom (level 3)
  • Welcome Remarks
    1:15 PM - 1:25 PM
    Room: Wentworth Ballroom (level 3)
    Julia Streets
    Julia Streets
    MBE Entrepreneur, Advisor, Coach, MC Founder & Chair, Streets Consulting Founder, Productive Avenues

1:40 PM

- Room(s): Wentworth Ballroom (level 3)
  • Opening Keynote
    1:40 PM - 2:10 PM
    Room: Wentworth Ballroom (level 3)

12:45 PM

- Room(s): Level 3 Foyer
  • Registration
    12:45 PM - 1:15 PM
    Room: Level 3 Foyer

2:10 PM

- Room(s): Wentworth Ballroom (level 3)
  • Australia in a Changing World
    2:10 PM - 2:40 PM
    Room: Wentworth Ballroom (level 3)
    Australia's payments and financial services sectors are navigating significant global change. Geopolitical shifts are reshaping trade, investment and regulatory relationships, while economic uncertainty is influencing capital, growth and consumer confidence. At the same time, AI and emerging technologies are advancing faster than governance frameworks, creating both opportunity and risk. This opening panel examines which global forces matter most for Australia, how they intersect, and what leaders should prioritize today—not years from now. The discussion sets the strategic context for the symposium and the conversations that follow on transformation, innovation, leadership and resilience.
    Sarah Beckett
    Sarah Beckett
    APAC Payments Lead
    Baringa Partners
    Holly Dorber
    Holly Dorber
    Director, Government Relations, Australia
    PayPal
    Katrina Ell
    Katrina Ell
    VP, Senior Economist
    Mastercard
    Lucy Saliba
    Lucy Saliba
    General Manager, Strategy & Execution, Institutional
    ANZ
December 3, 2026

2:10 PM

- Room(s): Brisbane (level 3), Edwin Flack 1&2 (Level 5), Adelaide (level 4)
  • The Regulation Lag: When Innovation Moves Faster Than Policy
    2:10 PM - 2:50 PM
    Room: Brisbane (level 3)
    Payments are evolving faster than the frameworks designed to govern them. As real-time payments, digital wallets, embedded finance, and digital assets reshape the ecosystem, how can regulation protect consumers and preserve trust without slowing responsible innovation? This session explores how regulatory approaches are evolving across global markets, from licensing and policy reform to emerging approaches for new payment models. Hear perspectives from industry, policymakers, and payments leaders on where current frameworks are keeping pace, where gaps remain, and what more adaptive regulation could mean for the future of payments.
    Kristina Kilner
    Kristina Kilner
    Head of Payments Policy, Advocacy and Modernisation
    ASB
    Erica Martin
    Erica Martin
    Senior Legal Director
    WEX
    Claire McKay
    Claire McKay
    Assistant Secretary - Payments, Scams & Innovation Branch
    Commonwealth Treasury
    Gulshan Singh
    Gulshan Singh
    Head of Payments Policy
    Commonwealth Bank of Australia
  • Pivot Points: Navigating Career & Life
    2:10 PM - 2:50 PM
    Room: Edwin Flack 1&2 (Level 5)
    Careers rarely follow a straight line, especially when life responsibilities shift. This interactive session explores career mobility and fluidity over time, from international moves to lateral pivots, and the real trade-offs that often sit behind opportunity. Hear candid perspectives on the psychology of intentionally stepping back, navigating shifts in identity when family comes first, and managing the mental load of competing priorities. The conversation will also examine how supportive leaders and sponsorship can unlock opportunities and enable professionals to “sponsor forward” by creating pathways for others. Attendees will continue the conversation through facilitated breakouts, sharing perspectives, insights, and practical takeaways for every stage of their career journey.
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    Judy Margala
    Head of FIG Sales
    J.P.Morgan
    Stephanie Rihon
    Stephanie Rihon
    Global Head of Banks & Insurance Coverage
    NAB
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    Winnie Woo
    HR Business Partner
    J.P. Morgan
  • Quiet Authority: Influence Without the Spotlight
    2:10 PM - 2:50 PM
    Room: Adelaide (level 4)
    Influence does not always come from being the loudest voice in the room. For many highly capable professionals, the challenge is ensuring their expertise is heard and recognized without relying on performative confidence or adopting a leadership style that does not feel authentic. This fireside chat explores how judgement, consistency, preparation, and presence can turn credibility into meaningful influence. Hear perspectives on building visibility, earning trust and communicating with authority while staying grounded in your own leadership style. The conversation will challenge traditional assumptions about executive presence and explore how professionals can become known not only for the quality of their work, but also for the value of their perspective.
    Marina Berberic
    Marina Berberic
    Regulatory Counsel
    Mastercard
    Sue Rosen
    Sue Rosen
    Leadership Speaker & Coach
    Sue Rosen Executive Coaching

8:00 AM

- Room(s): Level 3 Foyer
  • Registration & Networking Breakfast
    8:00 AM - 8:50 AM
    Room: Level 3 Foyer

3:00 PM

- Room(s): Brisbane (level 3), Edwin Flack 1&2 (Level 5), Adelaide (level 4)
  • The Career Reset
    3:00 PM - 3:40 PM
    Room: Brisbane (level 3)
    Career change is increasingly part of the payments landscape. As organizations respond to market shifts, technology, regulation, and changing customer expectations, many professionals are navigating redundancy, restructuring, new responsibilities or an unexpected career transition. This discussion explores how women can reframe their experience, articulate transferable leadership value, and confidently position themselves for what comes next. Hear perspectives from leaders across payments, digital transformation and executive search on staying visible and credible through change, translating capability into influence and demonstrating the experience, judgement, and leadership potential needed to stand out in an evolving market.
    Colin Baines
    Colin Baines
    County Manager & VP, Commercial, Worldpay
    now part Global Payments
    Anna George
    Anna George
    Payments & Transformation Executive
    Kylie Hogan
    Kylie Hogan
    Director
    Kylie Hogan Executive Search & Coaching
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    Danielle Webster
    Head of Digital APAC
    SS&C Technologies
  • Making the Move to Account to Account
    3:00 PM - 3:40 PM
    Room: Edwin Flack 1&2 (Level 5)
    As account-to-account (A2A) payments become a bigger part of Australia's payments landscape, organizations are exploring where these capabilities can improve customer experiences, efficiency, and payment choice. This practical workshop examines the shift toward A2A through real-world examples from Australia's payments ecosystem. Explore where A2A payments can deliver value, what organizations are learning from implementation, and the considerations shaping adoption. Through discussion and practical exercises, attendees will gain a stronger understanding of how organizations can assess A2A opportunities and navigate the move from established payment methods toward real-time alternatives.
    Katrina Stuart
    Katrina Stuart
    Executive Sponsor – Move to NPP
    Australian Payments Plus (AP+)
    Ee-Lin Wong
    Ee-Lin Wong
    Product Manager, Fast Payments Products
    NAB
  • Small Business, Big Capability
    3:00 PM - 3:40 PM
    Room: Adelaide (level 4)
    Small businesses are gaining access to technologies and capabilities once largely reserved for larger organizations. From AI and automation to integrated payments and connected financial tools, innovation is creating new ways to reduce complexity, improve productivity, and support growth. This fireside chat explores how the payments ecosystem is helping small businesses capitalize on these opportunities, where new tools are delivering meaningful value, and what barriers remain. Hear practical perspectives on how technology, payments and partnerships can help small businesses operate smarter, compete more effectively and turn ambition into growth.
    Helen Berry
    Helen Berry
    Regional Sales Director
    Inlogik
    Leah Rocheleau
    Leah Rocheleau
    Vice President, Digital & Retail Partnerships
    Mastercard

10:40 AM

- Room(s): Edwin Flack 1&2 (Level 5), Brisbane (level 3), Adelaide (level 4)
  • From Idea to Go Live
    10:40 AM - 11:20 AM
    Room: Edwin Flack 1&2 (Level 5)
    A great idea is only the beginning. Turning payment innovation into something that can launch, scale, and deliver value requires organizations to navigate technology, operations, risk, compliance, customer needs, and commercial realities. This practical workshop explores the questions teams need to ask as they move from concept to implementation. Through discussion and applied exercises, attendees will examine what payment innovation readiness looks like, where common challenges can emerge, and how to balance speed with the controls and collaboration needed to bring new payment capabilities to market successfully.
    Jan McGrath
    Jan McGrath
    Senior Consultant
    Payments Foundry/Suite2Go
  • Lift as You Lead
    10:40 AM - 11:20 AM
    Room: Brisbane (level 3)
    Sustainable growth in the payments industry depends on leaders who create opportunities, build confidence, and actively support emerging talent. This panel explores how mentorship, sponsorship, candid feedback, and meaningful stretch opportunities can accelerate career growth and strengthen the pipeline of women in payments. Hear practical perspectives on the difference between offering advice and actively opening doors, what effective support looks like at different stages of a career, and how leaders and peers can create greater visibility and opportunity for others. The discussion will explore how honest guidance, high standards, and active advocacy can help individuals progress while building stronger leadership pipelines across the industry.
    Turlough Crowe
    Turlough Crowe
    Senior Associate, Strategic Growth
    ANZ
    Rebecca Michael
    Rebecca Michael
    Chief of Staff
    Zepto
    Manell Saad
    Manell Saad
    Chief Legal Officer & Company Secretary
    Cuscal
    Yalda Sayar
    Yalda Sayar
    Sales Enablement & Training Manager
    Fiserv
    Stephanie Watson
    Stephanie Watson
    SVP, Client Executive, Global Payments & Trade
    BNY
  • The Changing Australian Consumer
    10:40 AM - 11:20 AM
    Room: Adelaide (level 4)
    Economic uncertainty is changing how Australians spend, manage money, and make payment decisions. As consumers respond to cost pressures, shifting expectations, and an increasingly complex economic environment, payments organizations need to understand how these behaviours are shaping consumer needs and expectations. This session explores emerging consumer spending and payment behaviours, how expectations around value, convenience, loyalty, and choice are shifting, and what these trends mean for the payments industry. Hear what the data is revealing about where consumer needs are heading and how organizations can respond as Australia's economic landscape continues to evolve.
    Carey Harrop
    Carey Harrop
    APAC Cross Border Payments Product Lead
    Citi
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    Carly Neubauer
    Managing Director
    Elevate Loyalty & Loyalty Economics
    Tara Tubman
    Tara Tubman
    Head of Sales Enablement & Partnerships, Merchant Services
    NAB

11:30 AM

- Room(s): Edwin Flack 1&2 (Level 5), Adelaide (level 4), Brisbane (level 3)
  • Personality, Influence & Career Growth
    11:30 AM - 12:10 PM
    Room: Edwin Flack 1&2 (Level 5)
    What’s your personality and leadership style—are you a strategist, storyteller, or connector? This interactive session explores how different personalities can shape career progression in the highly matrixed and “loud” payments industry. Examine the strengths and blind spots of different styles, whether some leadership styles are rewarded more than others, and the hidden dynamics behind visibility and influence. Through three interactive discussions, participants will explore how personality affects the way we lead, connect, and advance, and consider how to build greater influence and grow their careers without changing who they are.
    Chong Gu
    Chong Gu
    Senior Managing Consultant, Services Business Development Lead, Asia Pacific
    Mastercard
    Linda Minassian
    Linda Minassian
    Independent Advisor
  • Transferable by Design
    11:30 AM - 12:10 PM
    Room: Adelaide (level 4)
    Changing industries, organizations, or markets does not mean starting from scratch. The challenge is understanding which capabilities travel with you, what needs to be adapted, and where you need to learn something new. This fireside chat explores how professionals can identify and articulate transferable skills, build credibility in unfamiliar environments, and use curiosity and adaptability to accelerate their growth. Drawing on experiences across industries, countries, and roles, the conversation will examine how to navigate unfamiliar environments without defaulting to old models, build the relationships and knowledge needed to succeed, and recognize the value that diverse experience can bring to a career in payments.
    Yvonne Kiwerc
    Yvonne Kiwerc
    Head of Product and Payments Innovation, Business & Private Bank
    ANZ
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    Mia Radkiewicz
    Senior Management Sales Enablement, Institutional Transaction Banking
    Commonwealth Bank of Australia
  • The Last Mile of Payments
    11:30 AM - 12:10 PM
    Room: Brisbane (level 3)
    Australia has invested heavily in modern payments infrastructure, from real-time payments and PayTo to PayID and Confirmation of Payee. Yet technical capability alone doesn't guarantee adoption. Customers don't experience payment rails; they experience journeys. This session explores payments innovation through the lens of the end user, examining what customers need from payment experiences and where friction, complexity, or lack of trust can stand in the way. From onboarding and authentication to transparency and ease of use, hear how organizations can bridge the gap between technical capability and customer expectations to create payment experiences people understand, trust, and choose.
    Juliana Castañeda Ascuntar
    Juliana Castañeda Ascuntar
    Senior Product Manager
    Stake
    Karman Lo
    Karman Lo
    VP, Head of Client Service Australia & New Zealand, Global Banking, Client Onboarding & Service
    J.P.Morgan
    Jeni Oye
    Jeni Oye
    Head of Product
    Tyro
    Jaimie Wistaff
    Jaimie Wistaff
    Senior Solutions Engineer
    Zepto

4:40 PM

- Room(s): Wentworth Ballroom (level 3)
  • Closing Keynote
    4:40 PM - 5:10 PM
    Room: Wentworth Ballroom (level 3)

5:10 PM

- Room(s): Wentworth Ballroom (level 3)
  • Closing Remarks
    5:10 PM - 5:20 PM
    Room: Wentworth Ballroom (level 3)

9:10 AM

- Room(s): Wentworth Ballroom (level 3)
  • Opening Keynote Fireside
    9:10 AM - 9:40 AM
    Room: Wentworth Ballroom (level 3)
    Kristy Duncan
    Kristy Duncan
    Founder & CEO
    Women in Payments

1:25 PM

- Room(s): Wentworth Ballroom (level 3)
  • Lunch Remarks
    1:25 PM - 1:30 PM
    Room: Wentworth Ballroom (level 3)

4:10 PM

- Room(s): Wentworth Ballroom (level 3)
  • The AI Shopping Spree: Who Pays?
    4:10 PM - 4:40 PM
    Room: Wentworth Ballroom (level 3)
    An AI shopping agent exceeds its authority and completes purchases the customer says were never approved. Who is responsible for the loss? This interactive mock trial puts a fictional dispute before the audience, with participants representing the consumer, merchant, AI provider, and payment provider. Guided by a moderator acting as judge, each side will make its case, exploring authentication, delegated authority, consumer protection, liability and transaction controls. Audience members will serve as the jury, weighing the arguments before voting on who should be held responsible. The session offers an engaging way to examine whether today's payments ecosystem is ready for the realities of agentic commerce.
    Natalie Clarkin
    Natalie Clarkin
    VP of Merchant Acquiring & Payments
    J.P. Morgan
    Nish Dharmaratne
    Nish Dharmaratne
    Lead, Banking & Payments Industry, Financial Services, ANZ
    Amazon
    Trent J. Daniel
    Trent J. Daniel
    Chief Customer Officer
    Azupay
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    Martyna Lazaar
    Head of Risk, Australia, New Zealand & Pacific Islands
    Visa

9:40 AM

- Room(s): Wentworth Ballroom (level 3)
  • Inclusive Leadership: Beyond Representation
    9:40 AM - 10:10 AM
    Room: Wentworth Ballroom (level 3)
    Creating an inclusive workplace requires more than representation. It requires systems that enable people to contribute, develop and lead. This session examines the often invisible factors shaping career progression, including communication styles, recognition, sponsorship, neurodiversity, generational differences, and leadership expectations. Rather than focusing on diversity commitments alone, the discussion explores how organizations embed inclusion into everyday decision making and leadership practices. Panelists will share practical approaches for creating environments where different perspectives are valued, potential is recognized fairly, and leadership pathways become more accessible. The session connects inclusion directly to organizational performance, innovation, and effective leadership.
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    Nicki Ashton
    Managing Director, Strategic & Financial Investors
    Commonwealth Bank of Australia
    Kate Halpin
    Kate Halpin
    Founder & Managing Director
    NeuroEdge
    Maud Lindley
    Maud Lindley
    Founding Director
    Serendis Leadership
    Sarah Reid
    Sarah Reid
    Director, Head of FIG Sales Australia, Global Payments Solutions
    Bank of America
    Lisa Thompson
    Lisa Thompson
    Human Resource Director, ANZ
    Fiserv

3:40 PM

- Room(s): Level 3 Foyer
  • Networking Break
    3:40 PM - 4:10 PM
    Room: Level 3 Foyer

10:10 AM

- Room(s): Level 3 Foyer
  • Networking Break
    10:10 AM - 10:40 AM
    Room: Level 3 Foyer

8:50 AM

- Room(s): Wentworth Ballroom (level 3)
  • Welcome Remarks
    8:50 AM - 9:00 AM
    Room: Wentworth Ballroom (level 3)
    Julia Streets
    Julia Streets
    MBE Entrepreneur, Advisor, Coach, MC Founder & Chair, Streets Consulting Founder, Productive Avenues

10:20 AM

- Room(s): Brisbane (level 3)
  • AI in Payments: Where Value Is Realized
    10:20 AM - 10:35 AM
    Room: Brisbane (level 3)
    As the financial sector moves beyond AI experimentation toward enterprise-scale adoption, the focus is shifting from implementation to measurable business outcomes. This session explores how AI is reshaping payments and transaction banking, and what it means for banks and corporates seeking to unlock value. Hear about key trends and emerging use cases shaping the industry, how AI and machine learning are being embedded across client and employee experiences, and lessons learned from deploying AI-enabled capabilities at scale. Discover key considerations for turning innovation into enduring business value.
    Sam Burns
    Sam Burns
    VP, Treasury Product Manager, Global Payments Solutions
    Bank of America

1:30 PM

- Room(s): Wentworth Ballroom (level 3)
  • Beyond Fraud: What Works
    1:30 PM - 2:00 PM
    Room: Wentworth Ballroom (level 3)
    Fraud is evolving rapidly alongside advances in AI, digital payments and cybercrime, but organizations are also becoming more sophisticated in how they detect, prevent, and respond. This session moves beyond theory to examine real-world approaches producing measurable results across fraud prevention, cybersecurity, financial crime, and operational resilience. Panelists will discuss implementation challenges, lessons learned, and where investments are delivering the greatest impact. The conversation also explores how collaboration across financial institutions, fintechs, regulators, and technology providers can strengthen intelligence sharing and build a safer, more trusted payments ecosystem in Australia and globally.
    Steven Chapman
    Steven Chapman
    Chief Risk Officer
    Tyro
    Mariana Paun
    Mariana Paun
    Chief Business Resilience Officer
    Zepto
    Leah Pinto
    Leah Pinto
    Director, Cyber Intelligence
    CyberCX
    Yolanda Tam
    Yolanda Tam
    Head of Operational Resilience, Business Continuity & Incident Management
    HSBC

9:00 AM

- Room(s): Wentworth Ballroom (level 3)
  • Opening Remarks
    9:00 AM - 9:10 AM
    Room: Wentworth Ballroom (level 3)
    Bronwyn Yam
    Bronwyn Yam
    Chief Product Officer
    Cuscal

12:15 PM

- Room(s): Level 3 Foyer
  • Networking Lunch
    12:15 PM - 1:25 PM
    Room: Level 3 Foyer

5:20 PM

- Room(s): Level 3 Foyer
  • Closing Cocktail
    5:20 PM - 6:45 PM
    Room: Level 3 Foyer
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